What does Human Resources do? Personal politics in general – recruitment, personnel marketing, searching for talents, setting expectations for future employees, conducting interviews, employing, contracts, training, motivating, firing. Apart from that, administrative activities – payroll employee service in matters of contracts, keeping personal records and accounting for leaves, sick leaves, benefits, keeping records of employment history, calculating salaries, considering leave applications, transfers, parental leaves…
It looks like HR does… data, specifically managing massive amounts of data.
Additionally, despite advanced digitalization, most of the tasks related to human resources is still handled manually – only aided by digital media. These are repeatable, complex processes demanding consolidation of several systems.
Precisely the level of complexity and most of all the repeatability of these processes opens a possibility of their automation.
Thanks to RPA all we need to do is enter the number of the order or employee in the user interface, and the software robot will scan all the relevant systems, prepare the information and present the results in the requested form.
Robotic Process Automation will allow for example automatic processing applications for part-time jobs, leave, parental leave or transfer. A robot will check if all conditions are met to approve the application, and approve or reject it by sending the decision to the relevant employee, without any supervision from HR personnel.
RPA will also allow to relieve employees of activities prone to frequent mistakes, such as: receiving important documents via email and sending them to relevant catalogues/employees; downloading employee data, keeping attached documents, checking formats and if needed, asking the sender to send the file again in the right format, sending the files to the required final catalogue. These and many other tasks can be covered by a software robot, relieving employees from dreary, monotonous labour and allowing them to take care of more creative processes. Thanks to this relieving of the employee, the employers save FTA(RPA is on average three times more efficient), decreases the number of errors while increasing workflow, at the same time increasing employee performance and their work satisfaction.