Let’s try and explain briefly what is RPA – Robotic Process Automation.

RPA is an increasingly popular method of enterprise performance improvement through the introduction of virtual robots/bots, capable of taking over tasks from humans. The tasks in question are performed in a digital environment, mechanical, repeatable, not requiring the participation of the so-called human factor – creativity, decision making, emotional intelligence or empathy. Additionally, these are often activities significantly below the qualifications and capabilities of employees performing them.

What is Robotic Process Automation?

In practice RPA is a program/application, that can mimic the activities performed by a human. What is important, it can work as an overlay on different systems, without the need to integrate them. It can transfer data, interpret them to a certain degree, interact with any digital systems. Depending on the robot’s complexity, it can perform one activity or a sequence of activities, provided these are repeatable actions with a limited number of exceptions (which is, of course, a subject of research and development and is bound to change)

RPA allows an effective combination of the capabilities of software displaying some characteristics of artificial intelligence with the ability to learn specific activities. As a result, RPA can perform repeatable tasks, of practically unlimited scale, which hitherto required employing people. The ability to cooperate with various systems, adjusting to different needs and configurations, as well as exception inclusion ability are what makes RPA different from conventional  IT automation.

Where is RPA useful?

RPA provides technologically advanced solutions for various size companies around the world. It creates models of automatic activities, which minimise investment costs and increase performance, allowing improved competitiveness.

RPA can:

  • support and manage IT processes
  • fulfil the duties of an automatic assistant
  • automate processes

RPA is mainly employed in companies using advanced systems, requiring fluent communication. RPA implementation changes and improves the smoothness of enterprise operation, as well as increases elasticity and provides better scaling.

Benefits of RPA

Because RPA is based on programming, it is useful for performing a number of tasks, such as creating, maintaining and verifying databases, performing calculations, registering transactions etc. RPA supports multiple JAVA,.NET, HTML and other technologies, which allows making full use of their potential.

Measurable benefits of RPA

– increased process speed and organisation efficiency

– precision and inerrancy

– allows system cooperation without the need for their integration

– increases service quality and customer satisfaction

– allows better analytics application

– allows wide-ranging automation

– increases personnel qualifications

– returns quickly, lowers costs and increases competitiveness

This is a quick overview of information about RPA. However, this new industry, and with it the approach to automated activities as well as lightning-fast technology development cause definitions to be constantly rewritten, and renders anticipating all benefits impossible.

It is worth following the developments in this field because if it is still a choice today, in a couple of years it will become a necessity.


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